- Designated viewing areas in the stadium such as wheelchair spaces.
- The need for personal assistance support in order to attend the match.
- The need for the provision of auxiliary aids or services such as access to a match commentary system or the provision, where possible, of special seating for ambulant disabled.
- Supporters with learning difficulties or progressive conditions who require personal assistance support. In both cases supporters will be encouraged to bring with them a personal assistant.
Clearly, where the Club is unsure that a person requesting a concession is disabled, then the Club will be entitled to seek written evidence.
The provision of disabled facilities is like all other seating in the ground in that it is available on a first come first served basis. In this regard, ticket purchases can be made at the ticket office in person, or via the phone.
Disabled supporters are able to buy a ticket at a concessionary rate whilst no charge is made for their personal assistant providing certain criteria is met, this criteria can be found at http://www.southendunited.co.uk/fans/customer-charter/.